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steamship authority cancellation policy

SteamshipAuthority1 - YouTube Generally, these fares are available only to residents of Martha's Vineyard or Nantucket who are traveling with vehicles registered on either Island. Based on per room/per night. Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. Because none of the passenger areas on the following vessels are accessible by elevator, passengers with disabilities will have limited access to passenger amenities: the M/V Gay Head and the M/V Katama. Are there any circumstances in which other vehicles will be boarded instead of mine even though I have a reservation? In these circumstances, the reservation shall be valid only for standby travel on the date for which the trip was scheduled. If you are unable to make a reservation for your desired date or time, you may request that your reservation be moved to other dates and/or times if they become available. Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. Standby vehicles that are not transported by the end of the day are required to leave our property when the terminal closes for the night, and they are not given any priority for boarding the following day. 1 Cowdry Road We have to be pretty consistent about this: Once you book your trip with us we hold the spots you have reserved. No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. 508-477-8600. Generally, motorcycles, bicycles and mopeds do not require reservations, and tickets for their transportation can be purchased on the day of sailing at any ferry terminal. Yes. I need to change the name, address or vehicle information on my reservation. A proposed bill would give mainland ports more say in Steamship Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. Once boarded, passengers are not permitted to disembark without the Captains permission until the vessel has reached its destination. There is no parking at the Oak Bluffs Terminal. One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. For an updated name or address, fill out the current years program application with the changes, make a note on the form that either the name or address (or both) are changing, sign the form and send to the Reservation Office for processing. What if I can't get a reservation for the particular trip I want? How does standby work on the Nantucket route? Here you will find applications and program information available for viewing or downloading. . Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. If your last name has changed, you can make the change to your profile. Click here to watch a video on how to change your vehicle reservation online. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. Home - The Bridgeport and Port Jefferson Steamboat Company For Years, The Steamship Authority Has Hired No Black-Owned - News You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. No. Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at 7:30 am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at 7:30 am on the day prior to the island departure date. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Massachusetts Steamship Authority closely watching Henri - WCVB 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. When the Iyanough's schedule is set to expand next month, the Steamship has opted to cancel the last trip of the day to and from Nantucket - meaning the 7:30 p.m. departure . Do I pay a normal commercial fare? Steamship Authority cancels ferry service through evening due to Henri 228 Palmer Avenue Falmouth, MA . %PDF-1.5 % In its place, we have a new MASSIVE ferry where you drive your car on . (Some trips, however, may be restricted to vehicles carrying hazardous commodities.) The Steamship Authority is a semi-autonomous state entity that is governed by a five-person board composed of one member from Nantucket, Martha's Vineyard, Falmouth, Barnstable, and New Bedford. It is your responsibility to operate your vehicle whenever it is moved under its own power, including driving it on and off the vessel. https://www.steamshipauthority.com/about/news. Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? Yes. Gratuities are left to each guest discretion. Click Here to view the Parking Permits page. This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. Passenger reservations are not needed for our traditional ferries to Marthas Vineyard and Nantucket. Vineyard Haven, MA Show . I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. Two Almost-New Ferries to Join SSA Fleet - Vineyard Gazette On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. Winds likely to cause ferry cancellations - The Martha's Vineyard Times For more information, check out the Reservation Openings page. Please note, for security reasons, no baggage may be left unattended or placed on any passenger seat or table. A long winter of frequent storms, from October's Hurricane Sandy to a three-day storm in early March, has been especially difficult for a group of frequent Island visitors: the Steamship Authority's fleet of vessels, the hardy group that connects the Vineyard to the mainland. you are agreeing to the Twitter Developer Agreement and Developer Policy. How do I enroll in the Preferred Profile or the Preferred Excursion Profile program? Ferry Policies, Forms & Information | The Steamship Authority This enables us to provide you with more accurate maps and internet-based driving directions. PDF 2023 PREFERRED PROGRAM APPLICATION - www-steamship-assets.s3.amazonaws.com The Steamship Authority Wednesday continued an inch-by-inch process of manually piecing operations back together following the ransomware attack last week that shut down its website and IT systems. Each customer transporting a motor vehicle is required to have a driver available to operate the vehicle at all times while it is on one of our properties or vessels. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. You will be prompted to enter your email address and security code. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. All Martha's Vineyard Ferry Line Schedules | VineyardFerries Further changes will incur a $10 fee per change. Reservations can be made up to two hours before the scheduled departure. Application forms are available on our website. In a press release issued Tuesday morning, SSA spokesman Sean Driscoll wrote: "The Steamship Authority is pleased to announce that reservations for travel can now be made or changed [by] calling . No pets are allowed on any passenger seat or table. For more information about our standby procedures, please click here. Oak Bluffs, MA Vehicle reservations must be made in the name of the person traveling with the vehicle and are non-transferable from one person to another once made. Make a reservation. Mass. Steamship Authority Still Impacted by Cyber Attack - NBC Boston Are there COVID-19 precautions passengers need to follow? Steamship Authority hit by ransomware attack | WWLP Do any passengers have priority in boarding the ferry? You can take a car to and from Martha's Vineyard from Woods Hole. If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled. Visit www.avis.com for details or call one of the numbers below: Avis Rent-a-Car at the SSA's Hyannis Terminal: 508-771-4554, Avis Rent-a-Car at the SSA's Palmer Avenue Parking Lot in Falmouth: 508-548-2420. From there, navigate to the My Profile section. Steamship Authority on Twitter Dont wait. We have a house on island and take the Steamship fast boat to get to Nantucket. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? Failure to do so will result in the imposition of a drive-on/drive-off charge, if the Steamship Authority elects to load the vehicle and trailer on your behalf (available on the Hyannis-Nantucket route only) or in a refusal to allow you to board the vessel with your vehicle and trailer. Cancel Block. 2022 Summer and Fall Operating Schedule Report, 6. It was a fantastic ship and I'll miss it. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . Cancel. Close. Yes, except during our Reservation Only Periods. Passengers are not allowed to bring alcoholic beverages on or off a vessel except for beverages that they are transporting as personal baggage in unopened containers, which may not be opened while the vessel is underway. Initial Report on the Possibility of a Freight Ferry Service Between Marthas Vineyard and New Bedford, 2. A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 457-7275 (PARK), or tuning into 1610 AM on your radio. Nantucket & Vineyard Ferry Frequently Asked Questions - Steamship Authority We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. Under Massachusetts law, you are prohibited from smoking anywhere in or upon any Steamship Authority vessel. In particular, when a ferry is approaching or docking at a terminal, position yourself as safely as possible so that you are not thrown off balance when the ferry reaches the dock. Although the Steamship Authoritys larger ferries will generally have sufficient capacity for all passengers who wish to travel on a particular trip, if the Steamship Authority determines that the vessels carrying capacity will be reached before sailing time, passengers traveling in vehicles with reservations have boarding priority over both passengers traveling in standby vehicles and walk-on passengers. SSA Explains Storm Cancellation Policy - Vineyard Gazette 02601, (508) 771-4000 2023 Nantucket Ferry Schedules | NantucketFerries Steamship Authority cancels some Memorial Day ferry trips due to SteamshipAuthority.com/about/doing_business. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. It is too soon to know how Dorian will impact the boats this weekend. . Passenger vehicles originating from Marthas Vineyard or Nantucket on a round-trip basis and returning within 1-31 days are eligible for excursion fares which include up to two (2) adults and two (2) children. The Steamship Authority. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. When service resumes, we will board vehicles in the order described in the Customer Handbook. You will then pay the appropriate parking charges for that time period in advance. Passengers traveling without a vehicle may purchase their tickets using our eFerry digital ticketing website at app.steamshipauthority.com or at our terminals on the day of sailing. (508) 457-5867 TTY, Union St & Water St The ship's captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship's captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL's other passengers or crew. Sailing Schedule. Vehicle travel on a standby basis is not available on the Martha's Vineyard route during the Memorial Day Weekend, the Independence Day Holiday Week, the Labor Day Weekend, the Columbus Day Weekend, and on Fridays, Saturdays, Sundays and Mondays during the summer from late June through Labor Day. For new vehicle information, send a copy of the vehicle registration to the Reservation Office for processing. Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. Confirmation of appointment can be any of the following: Closed on: Thanksgiving, Christmas, New Years Day, Email: supervisors@steamshipauthority.com. However, your change must be made at least 14 days in advance of the scheduled departure (up to 24 hours in advance of the scheduled departure for commercial vehicle reservations) for the revised reservation to be eligible for a refund if subsequently cancelled. Steamship Authority (@SteamshipMA) / Twitter Bumped vehicles will have priority for boarding on the next vessel leaving the terminal (except for vessels carrying hazardous cargo), and vehicles bumped as a result from that subsequent trip will similarly be considered as having been bumped due to an emergency situation. Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. Reply. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. Your reservation will be a ssigned a standyby number. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and . This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel. Driving Directions: Please note: in some cases, the address provided in the directions may be different from our actual location. 2021 Summer and Fall Operating Schedules Report - report, Appendices A & B, 4b. If you are planning to take the high-speed passenger ferry to Nantucket, reservations are recommended especially during peak travel times including holiday weekends and the summer months of July and August. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. From there, follow the instructions in this guide:eNews and Travel Alerts. Yes. Do you offer lower excursion fares for Island Residents? Each eligible customer is allowed to make up to five Headstart vehicle reservations (one-way or round-trip). If you would like to change your Password, simply go to the Account Sign In page and click on the link under Forgot your PIN or password? that says CLICK HERE TO HAVE IT SENT TO YOU. Certain changes are not subject to the above restrictions. (508) 778-7633 TTY, 1 Steamboat Wharf Travel by Ferry | Nantucket, MA - Official Website Can I travel with my vehicle between Woods Hole and Martha's Vineyard without a reservation? A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. At the time of booking, you should provide as much vehicle information as possible regarding the rental vehicle. As a result of the high wind watch, the Steamship Authority has issued a warning to travelers that there could be service disruptions on both the Martha's Vineyard and Nantucket routes on Friday . This program provides island residents with the opportunity to make reservations to travel either seven days or one day before the date they wish to travel.

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steamship authority cancellation policy