The Department's commitment to effective complaints and feedback handling is documented in ourManaging Complaints and Feedback Policy (PDF, 341kb). Can I appeal more than once? Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. Call 1300 652 488 to arrange a translator to speak in the language you need. If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on1800 422 322. However we can get information from these authorities that may better explain the decision for you. Independent Commission Against Corruption (ICAC) (contact the, Law Enforcement Conduct Commission (contact the. Alternatively, you can contact your localDCJ Housing office. For complaints about alleged corrupt conduct of councillors or council staff, contact the Independent Commission Against Corruption (ICAC). Public housing Feedback and complaints about public housing Feedback and complaints about public housing Give feedback or make a complaint about public housing using the options below. What matters are out of the Registrar's scope? What if I need assistance to provide feedback? You can report any contracting matter or escalate a contracting complaint to the NSW Ombudsman. We also provide additional support for people with a disability to make a complaint. We cannot handle complaints about your employment or employer. While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. Monitoring Community Services We promote and protect the rights and best interests of people using community services in NSW. Contact us Includes general enquiries, crisis numbers, media, helplines and feedback. Complaints we handle - NSW Ombudsman Home - NSW Ombudsman Alternatively, you can contact your local DCJ Housing office launch. Here youll find helpful information on becoming a DCJ Housing tenant and how to maintain your tenancy. A range of private rental assistance products and services available to help clients. Justice Health and Forensic Mental Health Network. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. TheDCJ Complaints and Feedback Management Policyaims to: Housing Contact Centre(client feedback option). If FACS or the AHO has not complied with its obligations to carry out maintenance, NCAT can order it to do so. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. This may include specific times and dates of the antisocial behaviour incident (s), whether NSW Police were contacted and the individuals involved. universities based in other states or countries for example, University of Tasmania. Applicants and tenants can appeal these decisions through the Housing Appeals Committee. We can help you make a complaint. How to contact DCJ Housing Last published 01 Jun 2020 You can contact us a number of ways: Visit our website at www.dcj.nsw.gov.au Phone 1800 422 322 Email feedback@facs.nsw.gov.au Visit your local DCJ office Write to us: Locked Bag 4001, Ashfield BC 1800 DCJ Housing website https://www.facs.nsw.gov.au/housing Our website has: Housing Offices Coffs Harbour DCJ Housing We can only handle complaints about Sydney Water and WaterNSW. An important function of the Registrar of Community Housing is to investigate complaints and other matters in respect of community housing providers that are registered under the National Regulatory System for Community Housing (NRSCH) or the NSW Local Scheme. If you have a complaint about the administration of a NSW public sector agency, you cancontact the NSW Ombudsman. We can also handle complaints about water services provided by local councils. eTendering - Transport for NSW (Roads and Maritime Projects) - Current We handle complaints about most NSW government agencies, local councils, as well as some community services for children, young people and families. Read more about making a public interest disclosure (whistleblowing). Contact theHealth Care Complaints Commissioner. However please note that not all complaints will be suitable for mediation. Generally, as a first step you should contact the agency you want to complain about. Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. For all other complaints, please see the following information. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. private correctional centres for example, Junee, Parklea and Clarence. Requesting maintenance and reporting problems - Family & Community Services Just let us know: We cannot provide you with legal advice. Sydney NSW 2001. Part 1: What is unreasonable conduct by a complainant? Housing Complaints, Appeals & Feedback: Home In Place Contact the NSW Education Standards Authority (NESA). Registry staff in courts and tribunals can explain appeal procedures. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. The NSW Ombudsman aims to improve the way public and community services are managed by working with state and local government agencies, and some child and family service providers. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Resolveappfor young people leaving care. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. You can seek legal advice about applying to NCAT for an order. Alternatively, you can contact your localCommunity Services Centreto make a complaint. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Service NSW is committed to providing excellent customer service. Contact us | Aboriginal Housing Office If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. . The way we collect, store and use any of your personal information is regulated by law. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. We promote awareness and understanding of the PID Act. If you have a disability, or if you do not understand English well, we can assist you with providing feedback or making a complaint. Alternatively, you can usethe FeedbackAssist widget(located to the right of the screen). We can handle complaints about most NSW government agencies, including: For a step-by-step guide to making a complaint, see How to make a complaint. You can choose to remain anonymous when you submit a complaint. These resources may help you when dealing with councils: For complaints about the general administrative conduct of councils, councillors and council staff, contact the Office of Local Government. To enquire about accommodation, please contact Housing NSW on 1800 422 322. What is your policy on complaints and feedback? Alternatively you may wish towrite to the relevant Minister. Aboriginal initiatives under OCHRE such as: homelessness services for young people and adults. To find out how to get in contact directly with someone from one of the justicedivisions of the Department of Communities andJusticecontact us. completing an online feedback form at www.housing.nsw.gov.au. Your rating will help us improve the website. The Attorney General and this Department do not have the power to investigate the conduct of judicial officers, such as judges and magistrates. Child Protection Helpline - 13 21 11 Disaster Welfare Assistance Line - 1800 018 444 Link2Home Homelessness - 1800 152 152 Domestic Violence Line - 1800 656 463 Services and support General enquiries If you want us to handle your complaint confidentially within the Department, please let us know. not knowing what support is available. We can finalise most complaints within 30 days. Please call us to discuss whether we can help resolve your complaint. You can also help another person to make a complaint. update contact details, including emergency contacts. File a Complaint - Main Page | HUD.gov / U.S. Department of Housing and Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing, understand your rights and responsibilities as a tenant or request help with a property and find out more about management transfers, Understand what housing help you may be eligible for and how to apply, including social housing and private rental assistance. If your complaint is referred to another agency we will notify you of this transfer. Complainants who remain anonymous are not afforded feedback regarding the outcome of the investigation into the matter raised. Phone: (02) 9286 1000 Make your complaint online. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. Refer to our FAQ sheet, Complaints about other public sector agencies for information about the role of the NSW Ombudsman, information about the complaint handling process and how to make a complaint online. You can also call FACS or go to your local office for assistance. Independent Commission Against Corruption (ICAC), making a public interest disclosure (whistleblowing), make a complaint about custodial services, Australian Financial Complaints Authority, Office of the Legal Services Commissioner, Email or post this page in social media sites, dishonest, unfair or unreasonable behaviour, Department of Education (including public schools). The Attorney General and this Department do not have the power to overturn a decision of a court or tribunal. DCJ Housing will encourage tenants to sort out their own problems with other tenants between themselves or through mediation. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. 1800 422 322(9.00am to 4.30pm Monday to Friday)feedback@facs.nsw.gov.auPost:Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. Department of Communities and Justice (DCJ). a preset menu that will direct your enquiry to the service you need including. If you are concerned about the manner in which DCJ has handled your personal or health information under thePrivacy and Personal Information Protection Act 1998(NSW) and or theHealth Records and Information Privacy Act 2002 (NSW), you may contact the Open Government, Information and Privacy Unit atprivacy@dcj.nsw.gov.auor alternatively by telephone on(02) 9716 2662. They usually welcome you speaking up as it can help them to uncover a problem and improve their services. Understand what housing help you may be eligible for, including social housing and private rental assistance. We will give you reasons for our decisions. If you need a referral to a lawyer or other legal information and assistance, you can contactLaw Access NSW. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites. An online form is available where the provider is registered under the NRSCH. Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. Your report is confidential and we treat it seriously. Neighbours | Family & Community Services east. Phone:02 9716 3025and ask for an Assisted Boarding House Compliance Officer. You should briefly state your concern, and tell us what happened. In addition, since mediation is voluntary, the business centre about which you are complaining will need to agree to entering into mediation. An appeal can be made if you feel we have not followed . You dont have to tell us your name when you make a complaint. For tenants - most issues related to transfer, disability modifications of dwellings, succession of tenancy, calculation of rental subsidy. Registrar of Community HousingPO Box 2236Burwood North NSW 2134, Information sheet for complainants PDF, 34.67 KB. guide the standard of behaviour for DCJ employees who are managing complaints. DCJ Housing | Service NSW *The NSW Ombudsman generally expects complainants to try to resolve their concerns directly with the agency before they will consider becoming involved. However, your complaint about a decision might include a matter that we can assist you with. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties.
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