With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. On the first delivery attempt, a shipping label is left at the recipients door. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. AXS was solely the method of delivery in this matter. Required fields are marked *. Reroute your package to a different location or change the delivery date. Dollars. This can be found on their website, specifically the Help page. I am sorry to hear that your order was not received. AXS | Complaints | Better Business Bureau Profile If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. The AXS app no longer supports WiFi and this can cause your tickets not to appear. If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there. I have just made a simple request. Your receipt has been resent at this time as well. Footer.languageSelector.ja-jp.region Premium allows you to make unlimited changes to your deliveries at no additional cost. Install the AXS app before your event. Any ticket issued via the Service is a revocable license. Enter a transfer amount and select a transfer. All attendees must conduct themselves properly at an event. comments sorted by Best Top New Controversial Q&A Add a Comment Im not getting an option to change my delivery. Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. Note that complaint text that is displayed might not represent all complaints filed with BBB. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). You should base your purchase decision solely on the information provided. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. The extension will grant them an additional two business days to collect their package. Sign up now. 2023 AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. (United Kingdom) After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. How do I update my personal information? - AXS Help Center if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If the package has been delivered to the wrong address and cannot be recovered, unfortunately you may need to reship the item and incur additional costs. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Upon your payment in full, you shall be entitled to the tickets you have purchased. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Create an AXS Coachella Fan account now or update your current AXS information here. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Enter in the correct address, and the package should be redirected to the right location. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. After that, the package will be returned to the sender. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Holder must possess a ticket to enter the property or venue listed on the ticket. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). To do so, log into your UPS account, select My Delivery and enter in your new address. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . Tried changing the name on my AXS account from my ex, to mine. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. I offered to pay for ***** over night but they refuse. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. For tickets to events located in the United States, the Service is operated by AXS Group LLC. UPS Express Critical and freight shipments are not eligible for this service. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. The ticket is valid only for the event, date, time, and seat location issued. Remove an address. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. I will not be using either Stubhub or AXS ever again. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. Thank you. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. If the package has already shipped, you can usually still update the address directly with the shipper. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. Thank you for contacting AXS. Please consult the seller fee information found within our Service. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. How can I change or correct the delivery address for a FedEx package Ive already shipped? Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. in the event description page, in pop-up boxes, or in an email). Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. So went to check my bank account and I was charge the $42 for the ticket. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. In these cases, customer service will attempt to contact you, using the information we have on file. 1 Reply GMHoodwink 24 days ago If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Yes, police can investigate missing parcels. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). The tournament is in about four weeks in ********* **. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. x, Hello! if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. The artist announced the concerts in the middle of February, and I started applying for *** **** immediately. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. I have spent the last six weeks trying to receive just an approximate date. ***Premium members get two free confirmed 2-hour delivery window requests per year. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. Youll only be charged if your intercept request is completed. Some shippers restrict the ability to change your delivery. See details. At the bottom, click Trash . If you are the sender of the package, you can change the delivery address via your UPS account. Some account services require a fee to make changes to the delivery address. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. You own the money, own the tickets but they restrict your tickets and keep the money. BBB Business Profiles are subject to change at any time. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. Unfortunately your request is denied. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. You can find the number on their website under Contact Us. To reroute a package, you need the tracking number and the address to which you want the package delivered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_5',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}.
John Murtough Background,
Difference Between Rotator Cuff Tear And Tendonitis,
Articles A
