They create the impression that they are inundated with new leads throughout the year at interview stage but this in reality is not the case. This is just another example of the lack of follow up Audley has. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership Reviews | Customer Testimonials | Audley Travel Due to the pandemic, we changed our holiday dates and destination three times. Not only do we feel this gives you the best experience, it also brings benefits to local communities. With respect to Audley, I'm most disappointed in the lack of follow through in correcting or dealing with the unprofessional tour guide that we were stuck with for four days of our trip. We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. Employees in Boston have rated Audley Travel with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.4 out of 5 for diversity and inclusion (equal to company-wide rating), 4.1 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating). Best wishesAudley Travel USA. What's a double black badge Yelp Elite to do when she can't use her trusty app/website to organize her, We had an amazing trip organized and executed by the Audley team through out, Tesia, their Japan specialist, put together a wonderful. We arrange trips to more than 80 destinations throughout the world and across each continent. Elyssa kept in touch with us throughout our travels and shared her expertise along the way we were extremely pleased with the service she provided. Thank You Hayley for an excellent trip, we will remember it for a long time to come. Hi LizThank you for taking the time to share your kind comments with us. The room that was assigned to us had a view of the main building and the pool was not private at all. She helped us develop an itinerary that met our goals and included: comfortable accommodations, superb local guides, and suggestions of local highlights and restaurants to visit on our own. It was full of useless information, but lacking in facts that I needed. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! In other words, it is not the fault of one bad travel agent at Audley. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. This was the first time I have used Audley and I will definitely be booking with them again. Whether or not one can use that credit is irrelevant to the travel insurance company because from their perspective, if credit is offered then the consumer has not incurred a loss. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest We booked with Audley and they were fantastic until they had our money. 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia It goes against our guidelines to offer incentives for reviews. The accommodation was first class, very clean and in good locations. Audley Travel Reviews | Read Customer Service Reviews of www and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. We quite frankly didnt know who they were, what their names were and since it was 11:15am Saturday morning and we had not heard from them and had no way of contacting them we were getting nervous and decided we may need to get our own taxi as a backup. Highly recommended! Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. It did not disappoint. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. We're delighted to hear how well Jenny & Kristine looked after you throughout. helicopter tour, snorkel and sail tour, etc. Audley are recruiting on mass without taking into consideration the quiet periods. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. We'll make sure your kind comments are shared with Shannon and her leadership teams too. Audley Travel organised the most efficient and perfect tailor made itinerary for our family Christmas-NewYear holiday to discover a most inspiring Country and People. Best wishesAudley Travel USA. It was perfect. We'll make sure your kind comments are shared with Emily, Sofya and their leadership teams.Best wishesAudley Travel. Audley Travel Traveller Reviews Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. I can highly recommend audley. That is why we contacted Audley Travel. What would you like to experience? Audley Travel Reviews | Read Customer Service Reviews of www Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. BBB Business Profiles generally cover a three-year reporting period. 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. Once in Bali, everything was seamlessly organized. She kept in touch regularly with us and was very helpful in explaining everything. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. This was two days wasted of a twelve day trip. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. When Sweden closed to Americans, Audley offered credit. We look forward to organising your next adventure. After several communications they offered a refund of $2,105 which does not come close to what they owe us. What are we paying Audley for? While there were some issues, everything was either rectified or we were compensated for them. As such we are do a full refund for the difference. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. I can highly recommend Mat for travel to Asia and Monty for travel to USA. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In my early 20's I moved from small town USA to small town Germany. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. We were originally booked for *************** and that was changed to the **************. Audley Travel Country Specialist Reviews | Glassdoor It was great to be traveling again and everything went very smoothly. We compared costs against other providers and they were competitive. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. ****************** husband and I went to ******, *****, July *****, 2022. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. This was a very nice hotel but absolutely did not accomplish what we wanted. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. Audley Travel and COVID. a lovely friendly manner too. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. The Itinerary was Huge for twelve days. Yelp users havent asked any questions yet about. No. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. Highly recommended! The world is a big, wide-open place, and making decisions can be difficult. I signed up for Trustpilot just to write a review at how great this company was to work with even Having just been invited to a wedding in Japan and never having visited the country before, we We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Best wishesAudley Travel USA. This was the first time I have used Audley and I will definitely be booking with them again. We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ever! We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Audley helped us have the best trip of our lives. Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! The company office is an open concept and thrives on collaboration to ensure success. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! I really enjoyed working for Audley Travel. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. Audley have the right to terminate your contract and cancel your holiday in the event Audley are prevented from performing your confirmed arrangements as a result of unavoidable and. We had to do our best to communicate with people in the security line to ask to go ahead of others so we wouldn't miss our flight. I returned last month from Japan and Vietnam. Or perhaps embarking on a serene river cruise along the Nile or Mekong? I fell in love with Italy when my husband and I backpacked our way through central Italy. Yes, ultimately Audley went over my budget by $400. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. This was a three train, two bus trip each way. We were told we would have a room with an infinity pool that overlooks the Red Sea. Their customer service out of Boston was excellent. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. We met other Audley travellers who were equally delighted with their trips. It did not disappoint. I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. Our trip could not have gone more smoothly! We are delighted to hear how well Mat and his team handled everything for you. By clicking the box above, you agree that a cookie will be placed in your browser to retain your login detailsForgotten password? 2)We booked and paid for business class from ***** and ended ** in coach. I have traveled most of the world in the last twenty years. Due to the pandemic, we changed our holiday dates and destination three times. Audley Travel | Complaints | Better Business Bureau Profile Call one of our experts or arrange a video appointment for ideas and advice. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! hoping to re book straight away. Harry listened to our interests and made suggestions as to what we might like to do. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. AUDLEY TRAVEL - 21 Photos & 10 Reviews - 77 N Washington St, Boston Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. Thank you for leaving such a wonderful review of your vacation in South Africa. Audley Travel Reviews | Read Customer Service Reviews of www Hi AnantThank you for sharing your kind comments with us. We use dedicated people and clever technology to safeguard our platform. Audley Travel Engaged Employer Overview 353 Reviews -- Jobs 656 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Sales Specialist Reviews Updated Nov 8, 2022 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. I cant tell you how much we enjoyed every minute, Not one hiccup. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. Audley Travel - Facebook Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. Audley Travel - USA Reviews | Read Customer Service Reviews of www The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. Another broken promise and bad experience. We finally booked Thailand with Mat and could not have been happier. Subscribe to our e-newsletter for the latest travel updates and inspiration. Japan was poorly organized. Customer Reviews are not used in the calculation of BBB Rating, CST #2117258-40, California Seller of Travel, BBB Tip: Need help planning a trip? Audley Travel Reviews - 2 Reviews of Audleytravel.com | Sitejabber
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